Gap – Can’t get ahold of them

Gap – Can’t get ahold of them



I ordered some merchandise from Gap on 6/4. Soon after, I received an email that my item had “shipped” however the tracking# indicated the package was delivered on 5/23, nearly 2 weeks BEFORE I had placed the order.

It appears that a tracking# had been reused somehow. I did seem like the package was making progress, but it’s now been sitting at my local post office for a week with no attempt to be delivered. I’ve been trying to reach Gap for weeks since I first noticed this issue and I can’t get ahold of them to save my life. They turned off their chat and email options, and every time I call it tells me they’re too busy.


I also want to cancel the second half of my order since it’s not supposed to arrive until August… 2 months after I placed the order.

User’s recommendation:
Avoid the Gap.

Monetary Loss:

Preferred solution:
Full refund of the missing item and cancellation of another item..

Gap Pros:

Nice clothing, Affordable options, Classic style.

Gap Cons:

Poor shipping and not customer service reps to contact.

Published at Tue, 30 Jun 2020 07:00:32 +0000

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