Flight tickets from Flight Network (Gotogate)I had to cancel my international flights due to last minute Covid restrictions imposed by the destination country. I waited for more than an hour to speak to someone each time I called, and given the same standard response of my request is being processed (and asked to call back in 7 days).
After now more than 9 days with not a single email or call from them, I rang up them up again and they are now claiming the airlines is not responding to the refund request which is an absolute lie (I have managed to call up Singapore Airlines and confirmed flights credits are provided within a day due to Covid travel restrictions).
My flights are next week and it is looking likely I will not be getting back any part of my purchase. I am looking at other legal options now because they do not deserve keep a single cent.
Flights might seem cheaper compared what the airlines are offering, but steer clear from them unless you enjoy being stressed and left waiting on calls endlessly.
Take your money elsewhere.
Location: Melbourne, Victoria
Review #3260146 is a subjective opinion of
Etraveli Group Reviews
Published at Sat, 15 Jan 2022 4:2:1 GMT