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Lowes – Issues with countertop order. Nov 24, 2021

 

Lowes – Issues with countertop order. Nov 24, 2021

Lowes - Issues with countertop order. Nov 24, 2021





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3.4

Week before last on Saturday I purchased a countertop in Laurel, MS. On the following Monday I received a call from the countertop installer and she said that when my information was sent to her I had not signed my contract.

I called to speak to someone at the store. Finally a manager called me. I told him that I hadnt received a receipt after he said that it would be emailed. I later received a call from the manager on Thursday telling me that someone from the countertop company would call me on Friday.

He gave me his personal number and said to let him know if I didnt hear from them. I heard nothing from them and sent him a text on Monday telling him that they didnt call. I never heard from him. I called several times and wasnt able to reach anyone so I left my name and number.

No one ever got back with me. I called tonight and finally spoke to someone but he was no help at all. But, he did take my name and number and promised to look into it for me. Because of my childrens work schedule we arent having Christmas until mid January.

I was hoping to have it installed by then. I ask that if you possibly can, you will get to the bottom of this and do whatever is necessary to insure that the countertop is installed before we have Christmas.

Thanks in advance for taking care of this for me. I hope that you had a happy Thanksgiving and I wish you a very Merry Christmas.

Product or Service Mentioned:

Lowes Sales Manager.

Preferred solution:
Deliver product or service ordered.


Lowes Pros:

Price.


Lowes Cons:

Purchase was countertops and service been terrible so far, Service.

Location: 1490 Highway 15 North, Laurel, MS 39440





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Review #3095331 is a subjective opinion of
David1013
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Published at Thu, 25 Non 2021 0:2:1 GMT

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