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Securtel Reviews and Complaints | securtel.us

 

Securtel Reviews and Complaints | securtel.us

Securtel Reviews and Complaints | securtel.us

Securtel Reviews

Most helpful review



PissedConsumer2369360


Need a refund


1.1

Was charged more than once and my son still can not call me.
Comment


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ID

#2369360


Review #2369360 is a subjective opinion of poster.


Location

Bakersfield, California




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PissedConsumer2951049 of Chicago, IL


I was charged 45.95 and did not want to pay anything

I have yet to know where my money is I would like my money refunded asap the charge was not authorized at all
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ID

#2951049


Review #2951049 is a subjective opinion of poster.


Location

Chicago, Illinois




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Brandi C Zak



Cancel and refund

I signed up thinking this was part of secureus, I was charged $45.98 for something I did not authorize. I’ve been trying to reach out, but not getting through to anyone successfully.
Comment


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ID

#2950942


Review #2950942 is a subjective opinion of poster.



Service


Securtel Inmate Phone Service
Pros

  • There are no pros

Cons

  • All of it

Loss

$46
Preferred solution

Full refund



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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ



Verified Reviewer

New Reviewer




Tabitha C Tki



I need my refund

Its not the right thing I was looking for and I need my refund back. Its not the right thing I was looking for and I need my refund back.
Comment


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ID

#2948447


Review #2948447 is a subjective opinion of poster.


Pros

  • I need my money back please

Loss

$46
Preferred solution

Full refund



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New Reviewer




Geraldine l Oft



Trying to set up an account I don’t know what I’m doing?

i was on line trying to set up an account, i put my information in 3 times, and afraid the will over charge me or something.
Comment


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ID

#2948108


Review #2948108 is a subjective opinion of poster.


Pros

  • Trying to speak with someone




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New Reviewer




Amberlee S



Need to change service

It is complicating trying to get help I am not paying $1 for advice I put money on a postcard instead of phone time

User’s recommendation: Maybe.

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ID

#2944387


Review #2944387 is a subjective opinion of poster.





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New Reviewer




Cecilia R Myy



Horrible

It’s a scam it’s not helpful and took my money company’s like this I don’t know how they sleep at night taking from innocent people

User’s recommendation: Don’t do it.

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ID

#2943139


Review #2943139 is a subjective opinion of poster.


Loss

$46
Preferred solution

Full refund



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New Reviewer



Maxamillion Aoc



A mistake of buying it

I mistakenly paid your company 45 from my debit card. I tried to call but never spoke to anyone. I would like to request a refund. I am disabled and alone at this time.
Comment


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ID

#2942039


Review #2942039 is a subjective opinion of poster.


Location

Fitzgerald, Georgia




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PissedConsumer2941452 of San Antonio, TX


Disappointment/ THEFT!!!


1.0

I tried to use Securtel(“Sectulus”) thinking I would be able to add money to an inmates trust account. Come to find out they only provide calls and messaging. So I ask for a refund (next day) through email as requested by company, never receiving an response. So I called and that was just as bad. A few days past so I try to login to send a message accepting the $50 that they would not refund, but can’t login due to them not being able to find my email (WOW).

User’s recommendation: Do not use Securtel/Sectelus.

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ID

#2941452


Review #2941452 is a subjective opinion of poster.


Location

San Antonio, Texas




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New Reviewer



Olvin R



Need money back

I was charged 45.95 and i was charge $7 more dollars and I haven’t even make any calls with my inmatem
Comment


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ID

#2939229


Review #2939229 is a subjective opinion of poster.


Loss

$54
Preferred solution

Full refund



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New Reviewer



Freda W Beo



Cant connect


1.5

I have an account but it saying it can’t find my account. There is $45 on the account that has not been used. My email is fbooker254@***.com. I requested a refund through email and never received an answer. Now I’m unable to I access the account.2
Comment


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ID

#2937377


Review #2937377 is a subjective opinion of poster.


Cons

  • Have

Loss

$46
Preferred solution

Full refund



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Verified Reviewer

New Reviewer




Keyona M Fvi



Refund


1.0

I tried to money on the Securus account and instead it went to you all and you are not with Securus. I want my money back immediately and I will be turning you in

User’s recommendation: Do not add money here!

Comment


Helpful

0



Not helpful

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ID

#2937193


Review #2937193 is a subjective opinion of poster.


Pros

  • Disgusting company

Cons

  • You steal money

Preferred solution

Full refund



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New Reviewer



Christopher P Lrt



Refund


1.0

I got refund of 45 dollars they took there 14.99 from me still have not refunded the rest my money back on my card

User’s recommendation: Not a good company rip off company.

Comment


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ID

#2934507


Review #2934507 is a subjective opinion of poster.


Pros

  • Trying to speak with someone
  • Disgusting company
  • No customer service providers

Cons

  • Waiting for refund

Loss

$46
Preferred solution

Full refund



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New Reviewer



Wendy W Jep



Unauthorized purchase

I need for an agent to please call me back as soon as possible at 704-947-**** this this phone account I did not purchase I went to Pay Direct to send an inmate $10 it asked me to put in my card number and as soon as I put my card number in and hit submit thinking it was going to take me to the screen so I can punch in the $10 I got an email saying that it purchased a calling account which I never touched any buttons or clicked on anything the purchased anything so I’m very confused and I’m highly upset and I’m calling my bank first thing in the morning I need someone to call me back right away
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Comment


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ID

#2933006


Review #2933006 is a subjective opinion of poster.


Location

Atlanta, Georgia

Loss

$45
Preferred solution

Full refund



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PissedConsumer2929466 of Byram, MS


I need to speak to someone

I would love to receive a refund I chose the wrong phone company is sucaras not securely..please help me.and give me a refund
Comment


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ID

#2929466


Review #2929466 is a subjective opinion of poster.


Location

Byram, Mississippi




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Verified Reviewer

New Reviewer




Jacquelyn A Qhp



Invalid charge

I signed up for a “free account” so that I could send funds to an inmate. I was charged $45.98, just for creating an account. There are no agents to speak with, my issue remains unresolved.
Comment


Helpful

0



Not helpful

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ID

#2927592


Review #2927592 is a subjective opinion of poster.


Loss

$46
Preferred solution

Full refund



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Published at Fri, 8 Oct 2021 13:2:1 GMT

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