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Verizon Wireless Reviews and Complaints | verizonwireless.com @ Pissed …

 

Verizon Wireless Reviews and Complaints | verizonwireless.com @ Pissed …

Verizon Wireless Reviews and Complaints | verizonwireless.com @ Pissed ...

Verizon Wireless Reviews


This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Reviewer



George S Uqq




2.4






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I have been trying for 2 months to replace my 4 year old Pixel cell phone. 1st of, I suddenly couldn’t access the MyVerizon. App I have been using for 10 years. So I went to the Verizon store (Which is in another city) only to be told it would be a 2 hour wait. So I…


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Featured
ID

#2698812


Review #2698812 is a subjective opinion of poster.


Location

Florence, Alabama

Pros

  • Good cove
  • Ra ge

Cons

  • Lousy service

Preferred solution

Let the company propose a solution



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Most helpful review



PissedConsumer259967


Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can’t seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered…


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90 comments


PissedConsumer1940814




#1940814

my phone was closed 8/10/20 yet I have been billed ever since…



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ID

#303386


Review #303386 is a subjective opinion of poster.


Location

Great Bend, Kansas

Loss

$449



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PissedConsumer2940342 of Allendale, NJ


Possibly switch carriers and purchase a new phone


1.7

Phones not available at time of purchase. I bought a product, a charger base, and was told no problem returning. When I brought it back, the gentleman that sold it to me was away on vacation. The man that was covering at the Waldwick store, advised there were no returns on accessories. I dont know how happy this company will make me and t just switched after being with AT&T for 20 years. Takes forever to get someone to answer your call to the company. Plan on a minimum of 30+ minutes!

User’s recommendation: Be cautious.

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ID

#2940342


Review #2940342 is a subjective opinion of poster.


Location

Allendale, New Jersey




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PissedConsumer2938759 of Indio, CA


Trying to cancel account.


1.0

Waiting hours to talk to csr finally they answered. Started the process to cancel account 10 minutes into conversation csr just hung up the phone cause they closed on sun 10/3/21. Havent been able to get thru since 10/5/21. Your service sucks!!!!

User’s recommendation: Absolutely not.

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ID

#2938759


Review #2938759 is a subjective opinion of poster.


Location

Indio, California




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New Reviewer



Tawana L Wri



Impossible to get someone on the phone


1.0

I called twice yesterday and waited more than an hour and got no one. The office hours say open 8am-6pm est. I called in that timeframe only to be told Im calling outside of business hours. So frustrating.
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ID

#2938753


Review #2938753 is a subjective opinion of poster.





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PissedConsumer2937566 of Vandergrift, PA


Current results of complaint


1.0

I am sorry I have not heard from anyone at Verizon Wireless, though I did receive a threatening email from them today saying my payment is past due and that they would contact the three credit reporting agencies and report me…(Really?).. I received a bill in the mail today for the entire 30 days when I only had 9 days service (I previously thought it was 10 days but the bill today stated a day later as the beginning date). This bill shows payment is due 10/17/2021, so it is not past due. The email also included a phone number which I called but was unsuccessful in contacting a real person to get this bill corrected. Thank You for sending my complaint to Verizon, I hope they contact me soon. Amazing that I cannot contact someone at a company that deals in communications.

User’s recommendation: Steer Clear. Everything is okay while you are a customer, once you change carriers they become threatening and overcharge you.hey.

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ID

#2937566


Review #2937566 is a subjective opinion of poster.


Location

Vandergrift, Pennsylvania




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PissedConsumer2937508 of Catonsville, MD


Verizon is an overall sorry *** company


1.0

your auto system does not work , the on line system does not work!! the auto on the phone does not work, virtual asst does not work it is an overall piece of *** company!!

User’s recommendation: dont get verizon.

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ID

#2937508


Review #2937508 is a subjective opinion of poster.


Location

Catonsville, Maryland

Preferred solution

for your company to stop using automatic options that do not work



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New Reviewer



Thomas Z Lif



Spent 25 minutes waiting for someone to answer


1.0

Im not a Verizon customer but I just wanted some information because I was thinking about switching to your service. I think I got my answer after all. Ill try T-Mobile. Nice wait music though even if it was a cold day in ***

User’s recommendation: Pick another carrier. These guys don’t answer their phone!

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ID

#2937002


Review #2937002 is a subjective opinion of poster.


Preferred solution

Apology



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New Reviewer



Robert H Bgn



The camera on my phone doesn’t work.


1.0

Cannot get by Verizon’s complex tech preliminaries. Do not know pin, cannot reset it. Cannot get to human.
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ID

#2936378


Review #2936378 is a subjective opinion of poster.


Preferred solution

Let the company propose a solution



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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ



Verified Reviewer

New Reviewer




Charlotte W Obg



Difficulty contacting verizon wireless

My billing date for auto pay was changed from the 15th of the month to the 12th of the month. I called the verizon number you have posted and was on hold for over an hour, I finally was connected with a representative and he was working on helping me and then I was disconnected. It should not be this difficult to contact someone. If this issue is not resolved quickly, I will be canceling Verizon and going with another provider!!!
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ID

#2936335


Review #2936335 is a subjective opinion of poster.


Cons

  • Problem resolution

Preferred solution

my original verizon wireless autopay date restored. It was the 15th of each month.



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New Reviewer



Kurtiss Guz



Worst Computer Ever


1.0

The extended wait time to talk with a Billing Customer Service Rep. to give you a CREDIT CARD NUBER AND PAY MY BILL. SINCE This #1 Phone Carrier in America cant SEND MY INVOICE IN THE MAIL IN A TIMELY MANNOR NOR COULD YOU RECEIVE IT BUY THE DUE DATE. Currently Im working my 2 iPhone 13 Max OverPriced Pros. And Ive been listening to a Horrible Brittany Spears Muzak Recording Driving me CRAZY! Its like you dont want to get paid.

User’s recommendation: Take a Different Tack.

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ID

#2935847


Review #2935847 is a subjective opinion of poster.


Location

Memphis, Tennessee




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New Reviewer



Carole F Yxn



Cancel setvice

Trying desperately to cancel my Verizon service. Very, very frustrating! Made numerous calls to no avail. Should not be billed for October. Dont know, never knew my pin code. Want this resolved ASAP!
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ID

#2934864


Review #2934864 is a subjective opinion of poster.


Preferred solution

Price reduction



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New Reviewer



Kathlene Vse



New phone not working new customer

I bought a new phone and switched to Verizon Im now looking at going back to the old service will someone give me a call
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ID

#2934566


Review #2934566 is a subjective opinion of poster.


Location

Minneapolis, Minnesota




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New Reviewer



Christine T Ljf



My services

I can’t call with no service, turn my service on They turned my service off I paid the bill now turn back on
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ID

#2934388


Review #2934388 is a subjective opinion of poster.


Preferred solution

Services back on



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PissedConsumer2933653 of Phoenix, AZ


48 hold also the system itself


1.3

Omg I have encountered so many issues that it was to the point I was known by fraud department that speaks for itself wish everyone luck good service bad horrible customer service and System is horrible

User’s recommendation: Please don’t believe anything they have to say.

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ID

#2933653


Review #2933653 is a subjective opinion of poster.


Pros

  • Great nationwide and canada coverage

Cons

  • Multiple issues
  • Having a service call charged to may account
  • Website is useless




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New Reviewer



Rosalita Anu



I would like to change my phone number

I’m trying to change my number My cell phone number now is 779-250-**** I’m trying to change the number to an 815 area code
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ID

#2931873


Review #2931873 is a subjective opinion of poster.


Location

Polo, Illinois




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PissedConsumer2929436 of Muskegon, MI


Poor service can’t talk to a live person


3.7

Wanted to get inter net service but could not get connected to alive person to ask questions. On hold now for over 20 minutes.
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ID

#2929436


Review #2929436 is a subjective opinion of poster.


Location

Muskegon, Michigan




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Published at Tue, 5 Oct 2021 13:2:1 GMT

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