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ChowNow Reviews and Complaints | chownow.com

 

ChowNow Reviews and Complaints | chownow.com

ChowNow Reviews and Complaints | chownow.com

ChowNow Reviews

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New Reviewer



Christian M Hmy




1.6

I tried using ChowNow on several occasions, and two times I’ve received no food. Once the order is placed and confirmation received, ChowNow will “tap” my credit card for $1. Then, nothing happens and the order disappears without notification or email of cancelation,…


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Comment


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1



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0





ID

#2214135


Review #2214135 is a subjective opinion of poster.



Service


Chownow Delivery Service
Pros

  • Only way to
  • Only way to order from some restaurants

Cons

  • Did not get food

Preferred solution

Apology



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alan l Sxi



They are criminal liars


1.3

They get you to sign up for specials.Then they send you codes that don’t work.When you ask why ,they just say it’s your fault and they are Godlike in their purity.AVOID!A

User’s recommendation: Avoid at all costs.Starvation would be a better choice.

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ID

#2892862


Review #2892862 is a subjective opinion of poster.


Cons

  • All

Preferred solution

Apology



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New Reviewer




Chris V Bkl



Order not confirmed

My original order was declined because my card was declined. I continue to get a you just placed an order a minute ago, please wait. How do I get this order for tomorrow to go through?
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ID

#2797614


Review #2797614 is a subjective opinion of poster.


Preferred solution

Deliver product or service ordered



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New Reviewer



Pam H Qxx



Poor customer service


1.0

I didn’t see any way to change the delivery time of the order I was placing, so I assumed I would see it at the end, but nope. I contacted the restaurant, but they said I needed to contact Chow Now. There is no way to contact Chow Now–the 888 number is never answered. Poor way to run a business, you need to have a way for clients to contact you! First and last time I ever use this service!

User’s recommendation: Nope.

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ID

#2780965


Review #2780965 is a subjective opinion of poster.





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PissedConsumer2726230 of Millbrae, CA


I have to much time on my hand

very bad costumer serviced,no one calls back i currently have 3 accounts and i can bring another 27 more different restaurants but your company doesn’t even deal with the current 3 locations as very bad costumer service,and it seems like chow now doesn’t give a ()about thier costumes if i don’t hear by wen next week i will close a;; my 3accounts

User’s recommendation: absolutely not.

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ID

#2726230


Review #2726230 is a subjective opinion of poster.


Location

Millbrae, California




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Ed T Aqh



Poor service


1.0

Ordered from ChowNow. Food was not delivered. When I called they said food was actually delivered by Door Dash and they would contact them to request a refund for the undelivered food. Door Dash refused and ChowNow told me there was nothing they could do about it. Do not ever use ChowNow. They are unrreliable and do not actually deliver the food.

User’s recommendation: Never use ChowNow.

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0



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ID

#2701472


Review #2701472 is a subjective opinion of poster.


Loss

$49
Preferred solution

Let the company propose a solution



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PissedConsumer2649353 of Cincinnati, OH


ORDER JACKED UP


1.0

NEVER USE THIS COMPANY!!! They are no more than low life penny snatchers. They are also idiots, who couldnt find their *** w/a map &;;;;;;;;;;;;;;;;;;;;;;;;;; flashlight. They scammers! They are lower than whale *** I hope the Executive team gets genital warts on their lips from kissing their dogs *** If their femurs should break into, it would be a great thing! And just for the record, I honestly believe they are all cousin-fuckers. Have a great day.

User’s recommendation: RUN IN THE OTHER DIRECTION.

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ID

#2649353


Review #2649353 is a subjective opinion of poster.





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New Reviewer




Nichole B Udv



I paid 4 my pizza online but the restaurant dosent ha e my order. So I had to pay again and reorder

My money being taken online for my pizza. When I arrived at the restaurant, they didnt have my order I had to reorder and REPAY
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ID

#2637379


Review #2637379 is a subjective opinion of poster.


Cons

  • No human customer support

Loss

$11
Preferred solution

Full refund



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Cheri M Eyt



They Canceled my Order without Reason or Telling me.


1.0

Luckily I called the restaurant to make sure they had my online order. They did, but they said it had been canceled. I did NOT cancel the order. I got a confirmation #, but no indication the order was canceled. Luckily my card was refunded the money, that’s seems like a miracle. The restaurant had no idea why the order was canceled. I am now speaking to a Chownow Rep, The have me on eternal hold

User’s recommendation: DO NOT USE CHOW NOW!!!

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ID

#2540592


Review #2540592 is a subjective opinion of poster.



Product


Restaurant Com Coupon
Cons

  • Cancelled my order

Preferred solution

Apology



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PissedConsumer2525823 of Minneapolis, MN


Still not resolved after multiple attempts


1.6

Repeat order feature not working. …… Many attempts made and screen shots provided yet not resolved. Please get to root issue that after 3rd Exact repeat order that I can hit repeat order and it repeats I have a 700 member CEO network this is used each month.

User’s recommendation: Do not use untill repeat order works.

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ID

#2525823


Review #2525823 is a subjective opinion of poster.


Location

Minneapolis, Minnesota




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New Reviewer




Miriam S Iwt



So frustrated with ChowNow


1.0

I tried to place an order for delivery at a local restaurant. When I tried to check out I was asked to login to ChowNow for delivery. I had to sign up but no matter what I did it would not accept my password. I called ChowNow for assistance. They were not able to help. I tried a different web browser. No change. Then I decided to place the order for pick-up and was taken to the same ChowNow login. At this point I was ready to pull my hair out. I was having guests for dinner and the order could not be placed. This is the worst company.

User’s recommendation: Tell the restaurant not to use ChowNow.

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ID

#2505387


Review #2505387 is a subjective opinion of poster.


Preferred solution

Apology



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PissedConsumer2474541 of Cleveland, OH


Own a Restaurant? Stay Away from ChowNow


1.0

Just stay away if you own a restaurant. It took 16+ months to finally get them to stop billing us after. We tried to cancel after a few months, but they said they’d bill us $1,200 to cancel. So we kept it and tried canceling at the one year mark when we were allowed. . . their customer service was the worst. They kept putting our cancelation off for months.

User’s recommendation: Stay Away.

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ID

#2474541


Review #2474541 is a subjective opinion of poster.





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Verified Reviewer

New Reviewer




Larry N Gps



Poor Service….Miss Leading


1.3

Order food for delivery last night (2/18/2021), not only did it never make it to my home, their email from the CEO Chris Webb is very miss leading and just wrong. They took my order, quoted me a delivery time and it never showed up. Contacted them via Website Chat and the agent told me they had NO DRIVERS to do the delivery. Called the restaurant and my food had me waiting over 45 mins with no pickup. The agent on the chat said they would dispatch a drive now…..never happened, still waiting a refund for the charges. Terrible service, and then they text me telling me the restaurant was closed, which is wasn’t and they could pick it up, Liars too!

User’s recommendation: DON”T USE THIS SERVICE – I give then Zero Stars if I could.

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ID

#2427277


Review #2427277 is a subjective opinion of poster.



Service


Chownow Delivery Service
Cons

  • Bad text msg
  • Terrible first experience
  • High fees

Loss

$62
Preferred solution

Full refund



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New Reviewer



Khi Fmy



Never showed

Ordered at 4:45 pm-arrival by 5:45 pm-never arrived
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ID

#2374624


Review #2374624 is a subjective opinion of poster.


Preferred solution

Deliver product or service ordered



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New Reviewer



kae p



Unsatisfied


1.1

ordered food on chownow app (tbh thought i was on the restraunt webpage); went to pick up food at the designated time given; stood outside for 20 minutes before being asked what was the name on the order; they never received my order; then asked what it was, still only 1/2 the order was correct (restraunt didnt double charge me; so i assume they lost out on whatever the meals actually costed due to chownow

User’s recommendation: don’t use this app; call to place order and use other delivery if needed.

Comment


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0



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ID

#2345629


Review #2345629 is a subjective opinion of poster.


Cons

  • Confusing feedback website
  • Lack of resolution
  • Customer service

Loss

$2
Preferred solution

Let the company propose a solution



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PissedConsumer2312778 of Rockaway Township, NJ


Cannot sign up

Tried to order food online. Cannot create account.

User’s recommendation: Order by phone.

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ID

#2312778


Review #2312778 is a subjective opinion of poster.


Location

Rockaway Township, New Jersey




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Published at Tue, 21 Sep 2021 13:0:1 GMT

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