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ANTOnline Reviews and Complaints | antonline.com

 

ANTOnline Reviews and Complaints | antonline.com

ANTOnline Reviews and Complaints | antonline.com

ANTOnline Reviews




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Upset with customer service


1.0

I purchased a PS5 bundle pack through them online and somehow my apt # wasnt included on the shipping label. So i contacted UPS to update it, and ANT put restrictions on it so i wasnt allowed to update it. So i called ANT instead and they were everything less than helpful. The girls who answered seemed extremely bothered and unprofessional. They advised me that they only handle issues via email, which fine, but they took forever to reply. I sent them multiple emails because if UPS returned the package to shipper, they wont send the product back, they will refund me. and as most of you know PS5’s are hard to come by. I called multiple times and asked to speak to a manager. The girls refused to connect me with someone. I finally got ahold of UPS and they were so nice to just add my apt #. THANK YOU UPS. But I will never purchase from this company again.

User’s recommendation: *** customer service.

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ID

#2889942


Review #2889942 is a subjective opinion of poster.


Preferred solution

Apology



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PissedConsumer2498484 of Milford, CT


Someone hacked my account

Dear Facebook Team, Someone has hacked my facebook account. I have entered my account details in third party link then they hacked my account. Then they access my account & got disabled. When my facebook account got disabled i gave lost instagram account & pubg account too. So kindly please help me to get my account back. I am unable to contact through help center also. Identify verification is not possible due to less reviewers of my account because of covid19. I have attached my id proof to this email. Thanks & Regards
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ID

#2498484


Review #2498484 is a subjective opinion of poster.


Location

Milford, Connecticut




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New Reviewer




John S Ghq



Worst Customer Service Experience


1.0

I was over the moon excited to be able to snag a PS5 bundle from these guys. Anyone who’s tried to get a PS5 this holiday season knows what a *** it can be. After ordering, I realized that my address was wrong a previous address and reached out to their customer service to have it updated. The response that I received simply stated that they will cancel my order. Now I can almost understand if you are not able to update the address on an order that’s been placed… literally 5 mins ago., but maybe ask the customer if they want their order cancelled or sent to the address originally requested. Give the customer a choice.
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ID

#2295017


Review #2295017 is a subjective opinion of poster.



Product


Playstation Video Game Console
Cons

  • Horrible customer service

Preferred solution

Deliver product or service ordered



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PissedConsumer2261952 of Elizabeth, NJ


Play station 5

I had bought the ps5 with my mom card and you guys sent the money back why that was a gift
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ID

#2261952


Review #2261952 is a subjective opinion of poster.


Location

Elizabeth, New Jersey




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Verified Reviewer

New Reviewer




Louis S Jgf



Play station 5

179338**** that my order # for my ps5 I go to status on the website and nothing comes up y is that? Will I have my order when it comes out ? Will I get a tracking # to know where its and and drop off
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ID

#2259037


Review #2259037 is a subjective opinion of poster.


Preferred solution

I just want info on my order



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Robert F Anf



Website crash when trying to pre order Xbox series x bundle


5.0

Website crash when trying to pre order Xbox series x bundle
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ID

#2225581


Review #2225581 is a subjective opinion of poster.



Product


Antonline Website



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Shaji T Dxx



Antonline refused to accept my return falsely accusing me that I removed the hard disk from the laptop


1.0

antonline refused to accept my return falsely accusing me that I removed the hard disk from the laptop.They don’t even respond to me when asked for proof. I ordered a laptop from antonline through google express on July 23rd. 2019 and I received it on July 30. When I found that there is a defect on the screen, I called Google Express on Aug. 3rd and they recommended that I return and order a new one and sent me return label. So I ordered a new one and returned the defective one to the merchant as per google express return label. But antonline send my return back to me. So I contacted Google Express and after multiple calls and chats they said they heard back from the merchant. Here is the reply “We’ve received an update from the returns team and they mentioned that the reason why it was rejected is because after investigating, they found out that the item had been tampered with and the hard drive for the device had been removed. So sorry for the hassle.” I called Google Express and antonline multiple times. Google Express said they can’t do anything and asked me to contact the merchant. antonline just creates a ticket everytime I call them and never get back to me. I asked them for proof for what they are accusing me of, but they are not responding. When I received the laptop back from them and I inspected it and I can see that its working in perfect condition. I asked them how they determined that the hard disk was removed? I am not getting any reply back from them. I called and emailed them multiple times. They responded back to me once on sep 3rd. with the following email “We determined that you had opened the case and removed the hard drive voiding the warranty and your return privilege.” Since then I am trying to get an answer from them about how they determined that I removed the hard drive. But they don’t respond to my email or call. I am very upset that they are falsely accusing me of removing hard disk and not even providing proof. I would never buy anything from them again
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ID

#1659912


Review #1659912 is a subjective opinion of poster.



Service


Antonline Customer Care
Cons

  • Bad customer service
  • Returns

Reason of review

Return, Exchange or Cancellation Policy
Loss

$649
Preferred solution

Full refund



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Shipping C



ANTOnline shipping lies

ANTOnline (aka Atlanta Network Technology) charged me before shipping the product I ordered. Okay, sure, a lot of companies do that. The excellent companies (like Amazon) DON’T. What’s worse is they charged me the morning after I ordered online but they didn’t actually ship the product for a week. If you go to their website they *claim* they have some super-duper smoke-and-mirrors shipping system that gets the product to you earlier but in reality that’s ***. They just move it from one of their warehouses to another. How do I know this? Because the UPS tracking number they provided shows shipping info wasn’t even entered for a week! Once UPS got the package it took the standard time to get here. UPS did their job, ANTOnline lies about when they actually ship a package and charge you before they actually ship it.
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1 comment


PissedConsumer782528




#782528

I feel your pain. I ordered something from ANTOnline; and when it arrived, it looked like the box had been dropped down several flights of stairs.

It had several holes in the box through which I could fit my fists. I took photos; and after some hassle, I was able to send them to someone at the company to show them the extraordinary damage. They could have cared less. I tried to return it; and after weeks of discussing the issue and trying to resolve it in a business-like manner (since I own one), nothing worked.

They agreed to allow me to return it, which I did; and I received the amount charged, LESS a hefty “re-stocking fee,” which of course was never mentioned during any of our 10 conversations about trying to remedy the situation. No one would buy this product as it appeared, and I suspected that it already had been sold once or twice before my sale. I strongly suspect that they will turn right around and sell the product to some other poor unsuspecting soul. I wish I had known about this website a year ago, so the truth would be known about them.

I will NEVER buy from them again, and I have shared the story with several others who have vowed the same and who have spread the word. It was an incredibly unpleasant and dissatisfying experience.



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ID

#333913


Review #333913 is a subjective opinion of poster.


Location

Valencia, California

Loss

$137



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Published at Mon, 20 Sep 2021 17:0:2 GMT

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