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Petco Reviews, Complaints & Contacts

 

Petco Reviews, Complaints & Contacts

Petco Reviews, Complaints & Contacts

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Petco reviews first appeared on Complaints Board on Sep 5, 2006.
The latest review Thundershirt purchase was posted on Sep 20, 2021.
The latest complaint sick animal that has waited over a month to be even approved for treatment. was resolved on Mar 28, 2018.
Petco has an average consumer rating of 2 stars from 406 reviews.
Petco has resolved 71 complaints.

Petco Customer Service Contacts

Petco, 10850 Via Frontera
San Diego, California
United States92127



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Use this comments board to leave complaints and reviews about Petco. Discuss the issues you have had with Petco and work with their customer service team to find a resolution.

Petco Complaints & Reviews

Petco — Thundershirt purchase

I live in Milwaukee and I had purchased 2 thundershirts from Petco on 3870 N. 124th st. I tried the x small on my male yorkie while we were there at the store. It fitted just right. Almost a week later my daughter informs me that my male dog smells very bad and she can’t describe the smell but that its horrible. I removed the shirt to give him a bath. I didn’t notice the laceration across his neck/chest until I rubbed it with soap and water. I’m horrified. I made an appointment t so he can be seen by the vet the next day. My dog was given ointment for the area and antibiotics totaling $95 I contacted Petco where I purchased it. I spoke to the manager and was told to take my vet to the doctor and bring items in for reimbursement. After phone tags with the managers I was given my refund for the products. I had to wait a week later for my check for vet bill from cooperate. I asked manager for detail information from cooperate and I’m still waiting. I’m not happy with this and more needs to be done. I’m considering looking for a lawyer.

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Petco — A product

I have bought a product made by foster and smith for 20 years for all my dogs. Life stage select premium multivitamin and mineral supplement for small dogs. This is currently the only vitamin my dog can take having ibd. Petco has been out of stock for this product for so many months. I checked online on other websites and it is out of stock everywhere. I need to know if this item will be discontinued. Every time I call petco customer service, I get no information. An item should not be out of stock for 6 or more months. When I asked the girl from customer service to give me contact info for corporate headquarters, she said I was speaking to corporate. I know that was a lie. She could barely speak english. is this item discontinued or not.??? Are you going to still be selling this item??? When?!!! Please reply. [protected]@HOTMAIL.COM

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Sep 11, 2021

Petco — Service and knowledge sucks

My daughter purchased 2 tetra fish last night around 5pm for her children 4 years old and 2 years old.
With…



Sep 06, 2021

Petco — Poor petcare/animals in danger/poor service

Hi. Today I was at Petco and noticed how horribly the bearded dragons are taken care of.
They had zero food…

Petco — Internet pharmacy sales

On August 31 I ordered and paid for (via Paypal) 180 tablets of a medication my dog needed. Petco had the best price I could find. I received confirmation from Paypal that the money had been paid but no email confirmation of the order from Petco. On September 2 I called to ask about my order because the website showed it as “pending” on my account page. The representative told me they were out of stock and there was no ETA for when they would be getting it back in! But they took the money anyway. I was furious and asked why no email confirmation of the order, why no email that they were out of stock, how long did they intend to just sit on my payment and not tell me they were out of stock? Apologies, oh yes, she understood how frustrated I was, yada, yada, yada. I demanded a refund of my payment and she at first told me she could not do it, then changed that to if I cancelled the order, they would refund me. But it would take up to 2 days for me to get my refund. And this is after they already had my funds for 2 days. This is fraud. This company should be shut down.

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F
Frank S Smith — USA

Sep 02, 2021

This review was posted by
a verified customer

Verified customer

Petco — employee

Went to Petco, Hartsdale NY the end of August 21.

The man cashier, the one with the tied back hair, defiantly had a attitude problem, not to mention being rude to a woman customer.

I had to hold myself back from teaching him some respect.

The woman cashier who apparently was in charge wasn’t much better, you can see she was very stressed.
If you don’t know how to talk to a customer, you shouldn’t be in retail.

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Petco — Terrible advice that killed my fish

I went into petco to buy algae remover for my beautiful goldfish’s tank. Nothing was wrong with her, just not great to look at the water. The young guy told me to simply add a pleco fish to eat the algae. Sounded simple enough. I hesitated because she was in a 10 G tank which is only big enough for one goldfish. He insisted it would be fine. A week later my goldfish is dead. Turns out the pleco can attack your fish and also give it a parasite. I had one fish that could have lived to 20 years and thanks to some uninformed petco employee, she is dead. You may just say it’s just a goldfish, but it was my only fish and she was beautiful and happy before this terrible advice and now she is dead. I am so upset. I’ve invested in all this tank equipment and one incredibly uninformed employee has made it all worthless. You have a responsibility to educate your employees and also not sell fish that are carrying parasites. I can’t believe that my fish is dead. I’ve worked so hard to keep her alive and the petco pleco killed her.

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Aug 21, 2021

Petco — Employee was awful

Treated very poorly at one of petco stores. I usually shop at online with them, and Never have I been…

Petco — Live fish purchase

Extremely condescending and rude staff . I wanted to purchase fish for my grandson’s fish tank.
The staff were not helpful and discouraging us from buying any fish the staff member said that 4 tiger barbs were too many fish for a 10 gallon tank! Ridiculous! They also recommended a tank treatment that did not dechlorinate the tank. That is what I specifically asked for. She asked how long the tank was set up- I told her for 24 hours per the tank instructions. She said she would not sell me any fish because the tank should be set up for at least a week before introducing fish. Again ridiculous and inaccurate. She told me that she was “responsible for the lives of the fish”. She would have to call the manager to possibly allow me to use my hard earned money to buy fish at that store.
They are so ridiculous lecturing me when the tanks are overcrowded with lots of dead fish laying on the bottoms of the tanks.
There was much more to this “sales” associates diatribe towards a paying customer.
Terrible customer service at every level
I hope someone from the company contacts me
This incident occurred at the Petco on Fort Evans Road in Leesburg va
What do u have to say????

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T
T Dogg — USA

Aug 09, 2021

This review was posted by
a verified customer

Verified customer

Petco — Grooming

Month of April 23 2021 I took my dog to get groomed she have been to Petco numerous of time to get a haircut on this particular day I get a call say oh we were removing crust from her eye & it it pulled her skin & that it was not that bad so they will continue with the haircut I asked are you sure it’s not bad they said no long story short it still has not healed in we are in August & I want something done because this is ridiculous

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Aug 06, 2021

Petco — Bloody paw after grooming! Blamed it on my dog after we returned to get help with the bleeding!!!

PETCO WARREN RD WESTLAND MI
This used to be our go to place for our furbabies… Not anymore! Everytime we…



U
User2552 — USA

Aug 06, 2021

Petco — General Manager

The general manger at this store, Mikki, was unbelievably rude and discriminatory towards her employees that were not white. She created a hostile work environment that lead to depression and a lack of enthusiasm going into work. She continuously threatened the non-white employees saying if they didn’t do everything she said she would fire them and Petco would come after them. Mikki showed petty and aggressive tendencies that is not compliant with a healthy work environment nor does it follow Petco‘s code of ethics. She is continuously allowed to harass her employees that are not white and continue to oppress them in a manner that violates the ethics in which Petco claims to stand for.

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Jul 27, 2021

Petco — Canvassers outside your Mansfield Texas store

We just got home from visiting your store in Mansfield Texas. Right next to the front door was a kiosk…



Jul 18, 2021

Petco — Service

545 W Prien Lake Rd
Lake Charles, LA 70601
United States
Purchased two bearded dragons from this location…

Petco — Closed Early

Henderson Road location in Columbus, Ohio locked its doors early tonight.
I walked up at 7:55pm and could not get in.
Knocked- no answer. Unacceptable.
Who ignores and denies a customer like this? I needed one thing which is stocked in the first row in the store.
Waited to see who the employees were even though I know this is simple for you to do. Attached a photo of the two employees walking to their cars. Too bad their Saturday night plans were more important than your company reputation and profits.

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C
Calliefornia — Grand Island, USA

Jul 17, 2021

This review was posted by
a verified customer

Verified customer

Petco — Aquatics

I have been shopping at my local petco and any petco (if I’m out of town) for years and I’ve been a fish keeper for 10 years and buy all of my fish and products there. However I will not ever be going back. Today I was denied purchasing fish by an employee because they had to Google if my tank was overstocked when I can Google and show many more that says it is not. You cannot base a tank just on inch per gallon there’s a lot more that goes into than that including Suze of filter, other fish in the aquarium and how often you do water changes. I’ve never had any issues with fish or employees until now. I’m just annoyed that I’m being denied when petcos tanks are always overstocked, dirty and have fish together that should not be together (example glass cats with danios, platies and guppies).

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Jul 16, 2021

Petco — Grooming

I took my dog to the Gloucester V.A. location to be groomed and he was abused. The intake was approximately…



Jul 15, 2021

Petco — Bad information to customers regarding nursing kitten care and sick parakeet

Regarding Petco located at 3901 Inglewood Avenue in Redondo Beach, CA, they give poor information regarding…



Jul 15, 2021

Petco — Poor customer service and refusal to serve

I am OUTRAGED at the treatment I received at Petco #03829 (Englewood OH) culminating on 07/02/21. I entered…



Jul 09, 2021

Petco — Complaining about restrooms being closed to customers

On July 5th 2021 My husband visited the store. He asked to go to the restroom and said that it was an…

Published at Mon, 20 Sep 2021 5:30:2 GMT

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