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Hotwire.com, Quality Hotels, Sandpiper Inn Atlantic Beach, NC complain …

 

Hotwire.com, Quality Hotels, Sandpiper Inn Atlantic Beach, NC complain …

Hotwire.com, Quality Hotels, Sandpiper Inn Atlantic Beach, NC complain ...Booked last minute, one night stay on Hotwire, for Sandpiper Inn, got to property, looked at two different rooms, but left, really fearing that I might contract Covid 19, tuberculosis, or worse, by staying.  Absolutely disgusting place.
Booked second property, Quality Inn, Morehead City, NC, for same night.  Was forced to provide credit card upon check in, assured that I would not be charged by both Hotwire and hotel.
Exhausted, I had no choice, but messaged with Hotwire, immediately, to insure no duplicate charge.  Again, assured by Hotwire, there’d be no double charges.
Checked bank acct later in week, discovered double charges by Hotwire and Quality Inn, immediately called Hotwire, had phone convo with lady, who called hotel, who are denying that I paid there, despite the fact that I have a printed receipt, AND double charge in acct activity!
She is unable to resolve, instructed me to again message on Hotwire, provide pictures of paper receipt from Quality Inn, and I also took screenshot of acct activity, highlighting the two charges, sent to Hotwire agent.
Waited while he “investigated “ the situation, then was informed that hotel denies any payment to them, by me.  Case closed.  It’s beyond belief.
I’ve opened dispute with my bank, so hoping to recover funds, but I feel that ALL entities should be held accountable and action taken to prevent this kind of fraud.  God help people who just get shafted, and abused, and who don’t pursue the matter.
Hard lesson learned, obviously, but I’m not satisfied with simply boycotting Hotwire, Quality Choice hotels. This is fraud, by someone, and should be handled accordingly.
Published at Fri, 17 Sep 2021 8:10:1 GMT

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