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Lenskart Customer Care, Complaints and Reviews

 

Lenskart Customer Care, Complaints and Reviews

Lenskart Customer Care, Complaints and Reviews

Lenskart

Lenskart Customer Care

Lenskart.com

Website: www.lenskart.com
Address
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar
New Delhi
New Delhi District
Delhi
India110091

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
149
82

Phone:
Phone:
71
48

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
88%
Complaints
1118
Pending
63
Resolved
965
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Lenskart Complaints & Reviews

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Lenskart —
Double payment issue

I ordered a product in lenskart and made a payment through upi and it was successful from bank end but lenskart was failed to capture it and then i raised a complaint against the transaction was asked to wait for 24hours and waited but didn’t get the money in the meantime i opted for cash on delivery as it was immediate requirement for me then i again asked them dor for the update at the end they started to ask me to wait for 24 or 48 hours everytime but no update from them.
Sep 14, 2021

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Lenskart customer support has been notified about the posted complaint.
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Today I visited Lenskart Khardaha branch, PIN 700118, West bengal at around 8 pm. to purchase a spectacle. But the guy present…
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I baught two frames from Gorakhpur lenskart store under the scheme buy one get one free scheme with bifocal lens in one frame…
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Lenscart —
Wrong pincode

In lenscart order I have entered wrong pincode which is 380050 instead of 382350 …so I haven’t received my parcel… please do needful
Sep 09, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.

Hi Mohit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.

Hi Mohit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.

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I bought two specs, one from store other ordered with a power
Human error by lenskart representative – Even after providing…
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I HAD ORDERED A JOHN JACOBS EYEGLASS ON DEC 03 2020 .The Amount of the Eyeglass was 6210, But they also persuaded me to take…
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Lenskart —
Progressive

Purchased progessive spec. Also reading spec. At the time of purchase it was orally assured that I can replace the reading spec and against that opt for progessive. Even I did not use reading spec. Due to lock down from March, 2021 could not visit the store. Last month went to store to replace reading spec. Refused for it and demanded extra money. Even progressive lense are not proper and convenience is facing for using progressive spec.
Sep 06, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Hi Pallavi ! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your order number/contact number at [protected]@lenskart.com as this will help us to serve you better. Thank You.

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Refer order No. [protected]. I ordered glasses from Marathahalli flexi store. While placing the order I give Power specification…
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Lenskart —
Poor Product Quality

I have purchased power glasses vide order Id [protected] dt 26 Oct 2020 alongwith aqualens lens cleaner liquid as recommended and as advised by lenscart sales team. I have been always using the dust wiping clothes given by lenscart. To my utter surprise, rust like thing started appearing on the frames as shown in the attached photos. Despite using the lens cleaning liquid I couldn’t wipe it out and is in increasing trend.
In view of present covid situation I couldn’t make it to the showroom Tiruvallur, Chennai 602001 and hence this.
Request Lenscart to investigate the issue resolve the issue suitably.

With regards
L C BHARATHAN

Sep 04, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.

Bharathan Lc’s [Complaint’s author] reply, Sep 6, 2021
Contact 9444208979
Hi There! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.

Hi Ashwin! At the outset, we apologize that our product could not meet your expectations and you wish to return the same. In order to proceed with the resolution, we request you to share 3-4 images of the product where the defect is clearly visible and specifically 1 image of the temple where Product ID is mentioned – sample Temple area image attached since in the above reply there are no images attached. We have made multiple attempts to contact you and get the information required by us. However, there has been no response from your side. For further assistance, you may write back to us.

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I purchased from lenskart by spectacles in October 2020. Within 2-3 months it had scratches on the lens. I had bought scratch…
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2 days ago my wife’s glasses were broken, For that today I went to your shop, the employees who were working there.It was…
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I purchased this product from Lenskart.at 85/4, Gandhi Bazaar, Basavanagudi, Bangalore during Feb’2021. Today the glasses…
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Yesterday i have visited your LENSKART store in MOGA but your representative there misbehaved with us. We are not accepting…
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Lenskart —
Payment details

I have paid the amount by debit card but it still shows payment pending
Aug 29, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.

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I ordered through the chat, a man confirmed my order for 4 boxes and checked stock to make sure they were available. I used…
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I had received a defective product Order ID [protected] where the frame and lens had a 2mm gap near the edges, post which due…
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Lenskart —
Case of harassment of senior citizen and retired defence officer

The return/exchange order (ID [protected]) is pending since 20/08/2021 at the DLF-1 Gurgaon store. The behaviour of staff and store incharge leaves much to be desired. It is a case of harassment and causing mental agony.
Aug 28, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Dear Mr. Trivedi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.

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Hi Team,

I had received a defective product Order ID [protected] where the frame and lens had a 2mm gap near…

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Lenskart —
Quality

I bought 2 frame with glass from lenskart showroom at deendayal nagar moradabad on 6th may 2021. The quality of the same that time was fine but now it has rust come out from the bottom of the frame.
Aug 27, 2021

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Hi Rishi! Sorry to hear about your unpleasant experience. Please help us with your order/shipment number at [protected]@lenskart.com. We will get back to you as soon as possible

Rishi4$’s [Complaint’s author] reply, Aug 28, 2021
Order no 1227556781
Contact 8272864510
Hi Rishi! Sorry to hear about your unpleasant experience. Please help us with your order/shipment number at [protected]@lenskart.com. We will get back to you as soon as possible

Hi Rishi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.

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Published at Tue, 14 Sep 2021 7:12:1 GMT

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