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Tamil Nadu Electricity Board [TNEB] Customer Care, Complaints and Revi …

 

Tamil Nadu Electricity Board [TNEB] Customer Care, Complaints and Revi …

Tamil Nadu Electricity Board [TNEB] Customer Care, Complaints and Revi ...

Tamil Nadu Electricity Board [TNEB]

Tamil Nadu Electricity Board [TNEB] Customer Care

Tamil Nadu Generation And Distribution Corp. Ltd.

Website: www.tneb.in
Address
NPKRR Maaligai, 800 Anna Salai
Chennai
Chennai District
Tamil Nadu
India600002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
4459
2047

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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12%
Complaints
4800
Pending
0
Resolved
577
So far so good – The company responded to our notifications and is working on resolving complaints.

Working hours

Mon 12:00 am – 12:00 am
Tue 12:00 am – 12:00 am
Wed 12:00 am – 12:00 am
Thu 12:00 am – 12:00 am
Fri 12:00 am – 12:00 am
Sat 12:00 am – 12:00 am
Sun 12:00 am – 12:00 am

Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

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Tamil Nadu Electricity Board [TNEB] —
Consumer No. 09-254-301-1194, Digital meter is running fast during load

We are facing fast running – issue with TNEB Meter since this bill cycle.

On 01/Jul/21 we checked the meter reading at 4.00pm which was 15045 (kwh) and calculated with the previous reading 13660 and got shocked as it shows the consumed units as 1385 for two months, which is about 7588/- rupees. So we have given written complaint to AE – TNEB Pallavaram West on 02-Jul-21.

In the meanwhile, we called an electrician to check the house wiring and confirmed that the issue is with the TNEB Meter.

And we have not received any proper response for the written complaint until 06-Jul-21. Hence my wife (Nisha Devi R) raised a grievance in “CMCELL” portal as well as shared the detailed email to “[protected]@tn.gov.in”.

Petition No: 2021/1255862/UV
Status : Under Process

On 06-Jul-21 evening around 5.30pm, a lineman from TNEB came and inspected the issue and agreed that the meter was running fast during load. However, it can’t be replaced unless or until there was a physical damage.

And he called Foreman and explained the issue also mentioned that we have escalated this issue in CMCELL portal.

So the foreman replied, it may be considered by humanity if we would have not escalated to CMCELL. So he asked us to meet AE one more time and request her.

So kindly do let us know, is that wrong raising a online complaint in CMCELL. Kindly get this resolved by changing the New TNEB meter.

Below listed (Home Appliances usage details, Billing details) for your reference.

Home Appliances we have & regular usage details:[protected][protected][protected][protected]
01) LED Tube Light 18w – 3 (1-20mins + 1-6hours + 1-8hours)
02) LED Bulb 7w – 3 (1-5hours + 2-when required or occasionally)
03) LED Bulb 3w – 2 (when required or occasionally, rechargeable bulb)
04) Ceiling Fan – 1 (1-10hours)
05) Exhaust Fan – 3 (1-3hours + 2-30mins)
06) Tower Fan – 1 (6hours)
07) Desktop Computer – 1 (10hours)
08) UPS for Desktop Computer – 1 (10hours)
09) Laptop – 1 (1hour)
10) LED 32inch TV – 1 (6hours)
11) Home Theatre – 1 (6hours)
12) Fridge – 1 (24hours)
13) Washing Machine – 1 (1-1hour, 3days once)
14) Split AC 1.0 Ton – 1 (8hours, 25 degree)
15) Mixie – 1 (3mins, when required or occasionally)

Billing Details for the past two years:[protected][protected][protected][protected]
Reading Taken Date Reading Used Unit Bill Amount
17/06/[protected]
16/04/[protected]
16/02/[protected]
16/12/[protected]
18/10/[protected]
17/08/[protected]
16/06/[protected]
15/04/20 Previous Assessment 500
15/02/[protected]
16/12/[protected]
16/10/[protected]
15/08/[protected]
15/06/[protected]
16/04/[protected]

Thanks,
Saravanan Ganesan
+91 [protected]
[protected]@hotmail.com

Jul 22, 2021

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Tamil Nadu Electricity Board [TNEB] —
Voltage differences

There has been heavy voltage fluctuations for over a week now, and it has caused for gadgets to malfunction.

We’ve tried reaching out and getting it fixed, but to no avail.

Kindly assist the the above matter with appropriate actions.

Jul 22, 2021

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Tamil Nadu Electricity Board [TNEB] —
SC no 04465003913,fast running meter

My electric meter for the above connection is running fast. This time it is rs 18594.My usage for the two bed room, 800 sq feet house is: 4 led light12 wats for five hours, one ac 2 hours only -no water pumb.I made a complaint to the concerned section and they did not take it seriously. It was observed the meter in the problem shows more than 20 units daliy-this is very much wrong
I request you to kindly change the meter as early as possible
Thanks,

Regards,
JASMINKUNHU

Jul 22, 2021

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Tamil Nadu Electricity Board [TNEB] —
Night time power cut children not sleeping and mosquito problems

Mid night power cut
Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Bill value is too much

Eb connection no [protected] . No one is using this since last March. The bill comes under the subsidy value only. But June month reading shows 993/- amount. It’s seems to be unfair. Pls take necessary actions as early as possible 🙏🏼
Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Bill related

Respected Sir/Madam,

July month reading bill value seems to be high

Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
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We live in Ambedkhar Street Kathirvedu, Puzhal, Chennai-66. We face problems in EB service line leading from VOC Street, Kathirvedu…
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Tamil Nadu Electricity Board [TNEB] —
Complaint regarding Electricity Bill Charges

I have recieved a bill of Rs:7, 620/- where as when I calculated the charges in the official website, it’s shown as Rs:4, 422/-.

The last bill that I received was for Rs: 860/-. And the bill was paid before the last date of payment as well.

I have made sure that all the previous bills were paid well before the last date of payment.

Please do revise the bill and update the same.

Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Huge bill amount

I have received huge bill amount for this month Rs4284 and I usually get 1000+ for a bill and I have paid 170rs for last bill and didn’t informed any further update but they put two month bill and doubled it and it is not my mistake. I am paying the bill in time without any delay.

Please revise the bill as usual and do the needful.

eb no:[protected]

Thanks and regards.
Arul jothi

Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Issue regarding phases

I am bajanai koil street, easwaran nagar from vengai vasal. Phases are not working. There is a voltage fluctuation.
Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
fuse gone from night… neutral problems in two other connections

Fuse gone frequently… nuteral problems in two other connections.
Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Frequent power cuts especially at nights

I am Kishore from Lakshmi Amman koil Street puzhal. When ever it slightly rains or wind blows a littt electricity is being cut over over area which will get restore only after 4-5 hours. Such long power cuts at night is disturbing our sleep which have an negative impact on next day work.

In our area only for 4 streets power supply is given from Avadi sub station for all from madhavaram sub station that’s why when there is light in all other streets we have to wait for it for 4-5 hours.

Please resolve this issue

Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Power cut for almost 4 hours

Power in Puthagaram Kolathur from 8:30 p.m
Jul 21, 2021

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Tamil Nadu Electricity Board [TNEB] —
Prolonged power cut

Due to quiet strong wind and drizzling powercut is done.but havent connected after the rain for about 5hrs.i called them via landline, no response
Jul 21, 2021

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Consumer id is
Usually we wil get bill amount below 3500..but for the last month we got the bill which is more than…
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Tamil Nadu Electricity Board [TNEB] —
Power problem at our home

Hi Sir,

I have power problem at our home alone and we jave reported this issue i eb to check around(20/07/2021 12:30). But still they haven’t come and the current time is 4:45 ist. Kindly do the needful as I am working from home.

Jul 20, 2021

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I am a domestic consumer in ECR chennai, and during the past 6 months from January 2021, I am at home and have been promptly…
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Tamil Nadu Electricity Board [TNEB] —
Overbilling for Electricity charges

Our tneb card numbers [protected]/254/255/632.four connections. Out of this 254 is overbilled by 100% and for the first time we have paid Rs 18686. Kindly help us
Jul 20, 2021

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Tamil Nadu Electricity Board [TNEB] —
New 3 Phase connection

Dear Sir / Mam,

We paid the amount for new 3 phase connection in 2019, Still the new connection work is not completed, The local person is saying daily he will come next and complete the work but he is not coming .

Jul 20, 2021

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Tamil Nadu Electricity Board [TNEB] —
Fluctuation power supply

Hi this is Kandhan from Surya Honda Kattupakkam here we are facing lot of fluctuation power supply problem since month back hence please look into this issue and resolve.
Jul 20, 2021

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Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
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Published at Wed, 21 Jul 2021 19:12:1 GMT

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